We welcome both domestic and international orders!
For domestic orders, we accept payment by Visa, Mastercard, Discover, checks, money orders, Therapy Shoppe Gift Certificates, or purchase orders from approved facilities. Please make checks payable to: Therapy Shoppe. Orders that are being paid by checks or money orders must be mailed in to us.
Please note for international orders, we have a $50 minimum, excluding shipping charges. We accept payment by Visa, Mastercard, Discover, or international money orders drawn in U.S. funds. Please note the shipping address for your order must match the billing address on your credit card. We are not able to ship orders to third party addresses and do not accept purchase orders from international facilities. The customer (order recipient) is responsible for any applicable local taxes, customs, duty fees, etc. that may apply at the time of delivery.
We are required to collect sales tax for personal orders originating in Michigan. If you are a tax exempt organization, please provide us with a copy of your tax exemption certificate with your first order. Please call us first to set up tax exempt status if you will be placing your first order online.
Please note we have a $25.00 minimum order requirement for all purchase orders. Purchase orders under the $25.00 minimum will include a $3.00 service fee. We do not have a minimum order requirement for prepaid domestic orders. For all international orders there is a $50.00 minimum, excluding shipping charges.
We use UPS Ground, or the US Postal Service to ship orders within the continental United States. Typical delivery time is 8-10 business days. All purchase orders are shipped complete. Shipping fees within the continental United States are:
|If your order total is:||Shipping charge is:|
|Up to $35.00||$7.49|
|Over $100.00||10% of total order|
Shipping fees for orders being shipped outside the continental United States are calculated by the weight and size of each individual order (and therefore cannot be calculated on the website). When you place your order online, we will calculate the exact shipping charge and will email you for your approval. Your credit card will not be charged and your order will not be shipped without your approval. You may also email a list of the items (and quantities) you are potentially interested in ordering for a shipping fee quote with no obligation to order. International orders are shipped Priority Parcel Post. Typical delivery time is 8-12 business days (given there are no unexpected delays in customs). Please note that the recipient of the order is responsible for any local taxes, customs, and/or duty fees that might apply at the time of delivery.
RUSH DELIVERY SERVICE is available for your convenience! We offer Overnight, 2-Day, and 3-Day Expedited Delivery Service. Orders must be placed by 12:00 noon, EST to be shipped out that same day. Please contact one of our Customer Care Representatives at: 1-800-261-5590 for more information and rates.
Products may be returned for up to 30 days after they were received. Returned products must be in brand new, unused condition, and in the original packaging. To obtain the required return authorization information, please call our Customer Care Department at: 1-800-261-5590. Return shipping expenses are the responsibility of the customer (unless the return is due to defective merchandise or our error). Merchandise credits will be issued for returns under $30.00. Refunds and/or credits for returns are only issued to the original purchaser. For health reasons, we are unable to accept returns or exchanges for oral motor products that are not in the original, sealed packaging. For your protection when you return an item, we recommend that you use the original packing box and materials, and ship the return via UPS, or the Postal Service (with adequate insurance coverage).
Please inspect your orders promptly; defective or damaged merchandise must be reported within 10 working days of receiving the order. The original shipping box and all packaging materials must be available at the time you call us. We may request that you ship any potentially defective merchandise back to us for inspection by our quality control department. Shipping costs will be reimbursed for defective products. Normal wear and tear, and products damaged due to misuse, or breakage are not considered to be defective.
Product shortages must be reported within 10 working days of receiving your order.
We guarantee every item that we sell! You may return or exchange any product within 30 days of delivery for a full refund of the purchase price (*Products must meet our returns criteria. Please see our Returns/Exchanges section for details). Please call our customer care team at 1-800-261-5590 to obtain the required return information and out returns address.
Thank you for visiting The Therapy Shoppe, we appreciate your patronage! We're constantly adding new products, so please check back often. If you have suggestions for products you'd like to see us carry, please call us at: 1-800-261-5590 or email us.