Contents

• Ordering Online
• Ordering by Phone
• Ordering by Fax
• Ordering or Paying by Mail
• Payment Methods
• Sales Tax/Tax Exempt Customers
• Purchase Order Minimums
• Shipping Time and Charges
• Shipping Charges Outside the U.S.
• Express Shipping
• Returns/Exchanges
• Damaged or Defective Goods
• Product Shortages
• Satisfaction Guarantee
• Thank You!
• Privacy and Security
• FAQ's

How To Place An Order

We welcome both domestic and international orders!

1. Online:
   You can place your order here, on our secure website 24 hours a day/7 days a week.
2. Call: 1-800-261-5590
   You can place your order by calling our toll-free line from 8:00 am to 4:30 pm, EST, Monday-Friday. Our phone number for international customers is: 001-616-696-7441. For speedy ordering, please have your Visa, Mastercard or Discover information and catalog numbers ready when you call. Orders placed by phone require payment by credit card. If you would like to call us at any other time, please leave a detailed message and we will return your call early on the next business day.
3. Fax: 1-616-696-7471
   You can fax your order to us 24 hours a day/7 days a week. Please be sure to include your credit card information, complete address, phone number, and email address (in case we need to contact you). Schools, hospitals, and other approved educational institutions are welcome to fax their official purchase orders to us. If you need an order form, you can download a PDF version by clicking here.
4. Mail:
   You can mail your orders/payments to us anytime at:
   
   Therapy Shoppe, Inc.
   PO Box 8875
   Grand Rapids, MI 49518
   
   For personal orders, please be sure to include either a check, money order, or Visa/Mastercard/Discover information. Purchase orders can be mailed, faxed, or emailed to us--and are accepted from schools, hospitals, and other approved facilities. We do not accept COD's. If you need an order form, you can download a PDF version here.

ORDERING TERMS & POLICIES
PAYMENT AND MINIMUM ORDER INFORMATION
Payment Methods

For domestic orders, we accept payment by Visa, Mastercard, Discover, checks, money orders, Therapy Shoppe Gift Certificates, or purchase orders from approved facilities. Please make checks payable to: Therapy Shoppe. Orders that are being paid by checks or money orders must be mailed in to us.

Please note for international orders, we have a $50 minimum, excluding shipping charges. We accept payment by Visa, Mastercard, Discover, or international money orders drawn in U.S. funds. Please note the shipping address for your order must match the billing address on your credit card. We are not able to ship orders to third party addresses and do not accept purchase orders from international facilities. The customer (order recipient) is responsible for any applicable local taxes, customs, duty fees, etc. that may apply at the time of delivery.

Sales Tax/Tax Exempt Customers

We are required to collect sales tax for personal orders originating in Michigan. If you are a tax exempt organization, please provide us with a copy of your tax exemption certificate with your first order. Please call us first to set up tax exempt status if you will be placing your first order online. 

International and Purchase Order Minimums

Please note we have a $25.00 minimum order requirement for all purchase orders. Purchase orders under the $25.00 minimum will include a $3.00 service fee. We do not have a minimum order requirement for prepaid domestic orders. For all international orders there is a $50.00 minimum, excluding shipping charges.

SHIPPING INFORMATION
Shipping Charges

We use UPS Ground, or the US Postal Service to ship orders within the continental United States. Typical delivery time is 8-10 business days. All purchase orders are shipped complete. Shipping fees within the continental United States are:

Please email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. for shipping rates to Alaska, Hawaii, Guam, The Virgin Islands, Puerto Rico, APO/FPO addresses, Canada, Mexico, and all other international destinations.

Delivery Charges Outside the Continental U.S.

Shipping fees for orders being shipped outside the continental United States are calculated by the weight and size of each individual order (and therefore cannot be calculated on the website). When you place your order online, we will calculate the exact shipping charge and will email you for your approval. Your credit card will not be charged and your order will not be shipped without your approval. You may also email a list of the items (and quantities) you are potentially interested in ordering for a shipping fee quote with no obligation to order. International orders are shipped Priority Parcel Post. Typical delivery time is 8-12 business days (given there are no unexpected delays in customs). Please note that the recipient of the order is responsible for any local taxes, customs, and/or duty fees that might apply at the time of delivery.

Express Delivery Service

RUSH DELIVERY SERVICE is available for your convenience! We offer Overnight, 2-Day, and 3-Day Expedited Delivery Service. Orders must be placed by 12:00 noon, EST to be shipped out that same day. Please contact one of our Customer Care Representatives at: 1-800-261-5590 for more information and rates.

RETURNS AND EXCHANGE INFORMATION
Returns/Exchanges

Products may be returned for up to 30 days after they were received. Returned products must be in brand new, unused condition, and in the original packaging. To obtain the required return authorization information, please call our Customer Care Department at: 1-800-261-5590. Return shipping expenses are the responsibility of the customer (unless the return is due to defective merchandise or our error). Merchandise credits will be issued for returns under $30.00. Refunds and/or credits for returns are only issued to the original purchaser. For health reasons, we are unable to accept returns or exchanges for oral motor products that are not in the original, sealed packaging. For your protection when you return an item, we recommend that you use the original packing box and materials, and ship the return via UPS, or the Postal Service (with adequate insurance coverage).

Damaged or Defective Merchandise

Please inspect your orders promptly; defective or damaged merchandise must be reported within 10 working days of receiving the order. The original shipping box and all packaging materials must be available at the time you call us. We may request that you ship any potentially defective merchandise back to us for inspection by our quality control department. Shipping costs will be reimbursed for defective products. Normal wear and tear, and products damaged due to misuse, or breakage are not considered to be defective.

Product Shortages

Product shortages must be reported within 10 working days of receiving your order.

SATISFACTION GUARANTEE
Our Promise to You

We guarantee every item that we sell! You may return or exchange any product within 30 days of delivery for a full refund of the purchase price (*Products must meet our returns criteria. Please see our Returns/Exchanges section for details). Please call our customer care team at 1-800-261-5590 to obtain the required return information and out returns address.

Thank You

Thank you for visiting The Therapy Shoppe, we appreciate your patronage! We're constantly adding new products, so please check back often. If you have suggestions for products you'd like to see us carry, please call us at: 1-800-261-5590 or email us.