Contents
How To:

• Ordering Online
• Ordering by Phone
• Ordering by Fax
• Ordering or Paying by Mail
• Payment Methods
• Sales Tax/Tax Exempt Customers
• Purchase Order Minimums
• Shipping Time and Charges
• Shipping Charges Outside the U.S.
• Express Shipping
• Returns/Exchanges
• Damaged or Defective Goods
• Product Shortages
• Satisfaction Guarantee
• Thank You!
• Privacy and Security
• FAQ's

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How To Place An Order

We welcome both domestic and international orders from therapists, teachers, parents and professionals.

1. Online:

   You can place your order here, on our secure website 24 hours a day/7 days a week.

2. Call: 1-800-261-5590

   You can place your order by calling our toll-free line from 8:00 am to 4:30 pm, EST, Monday-Friday. Our phone number for international customers is: 001-616-696-7441. For speedy ordering, please have your Visa or Mastercard information and catalog-product numbers ready when you call. Orders placed by phone require payment by credit card (we currently accept Visa or Mastercard). If you would like to call us at any other time, please leave a detailed message, and we will return your call early on the next business day.

3. Fax: 1-616-696-7471

   You can fax your order to us 24 hours a day/7 days a week. Please be sure to include your credit card information, complete address, phone number, and email address (in case we need to contact you). Schools, hospitals, and other approved public institutions are welcome to fax their official purchase orders to us. If you need an order form, you can download a PDF version by clicking here.

4. Mail:

   You can mail your orders/payments to us anytime at:

   Therapy Shoppe, Inc.
   PO Box 8875
   Grand Rapids, MI 49518

   
   For personal orders, please be sure to include either a check, money order, or Visa/Mastercard information. Purchase orders can be mailed in/are accepted from schools, hospitals, and other approved facilities. We do not accept COD's. If you need an order form, you can download a PDF version here.

ORDERING TERMS & POLICIES

PAYMENT AND MINIMUM ORDER INFORMATION

Payment Methods

For domestic orders, we accept payment by Visa, Mastercard, checks, money orders, Therapy Shoppe Gift Certificates, or purchase orders from approved facilities. Please make checks payable to: Therapy Shoppe. Orders that are being paid by checks or money orders must be mailed in to us.

For international orders, we accept payment by Visa, Mastercard, or international money orders drawn in U.S. funds. We do not accept purchase orders from international facilities. Customers are responsible for any applicable local taxes, customs, and/or duty fees that may apply at the time of delivery.

Sales Tax/Tax Exempt Customers

We are required to collect sales tax for personal orders originating in Michigan. If you are a tax exempt organization, please provide us with a copy of your tax exemption certificate with your first order.

Purchase Order Minimums

There is a $25.00 minimum order requirement for all purchase orders; PO's under the $25.00 minimum will include a $3.00 service fee. We do not have a minimum order requirement for pre-paid orders.

SHIPPING INFORMATION

Shipping Charges

Standard Delivery within the U.S. We use UPS Ground, or the US Postal Service to ship orders within the continental United States. Typical delivery time is 8-10 business days. All purchase orders are shipped complete. Shipping fees within the continental United States are:

If your order total is:		Shipping charge is:
Up to $25.00		$5.99
$25.01-$35.00		$6.99
$35.01-$50.00		$7.99
$50.01-$75.00		$8.99
$75.01-$100.00		$9.99
Over $100		10%

Please email us at: thershoppe@aol.com for shipping rates to Alaska, Hawaii, Guam, The Virgin Islands, Puerto Rico, APO/FPO addresses, Canada, Mexico, and all other international destinations.

Delivery Charges Outside the Continental U.S.

We charge actual shipping for orders being shipped outside the continental United States; shipping fees are calculated by the weight and size of each individual order (and therefore cannot be calculated on the website). When you place your order online, we will calculate the exact shipping charge and will email you for your approval. Your credit card will not be charged and your order will not be shipped without your approval. You may also email a list of the items (and quantities) you are potentially interested in ordering for a shipping fee quote with no obligation to order. Please know we do not have an extra charge for handling or filling out customs paperwork. International orders are shipped Priority Parcel Post. Typical delivery time is 8-12 business days (given there are no unexpected delays in customs). Please note that customers are responsible for any local taxes, customs, and/or duty fees that might apply at the time of delivery.

Express Delivery Service

RUSH DELIVERY SERVICE is available for your convenience! We offer Overnight, 2-Day, and 3-Day Expedited Delivery Service. Orders must be placed by 12:00 noon, EST to be shipped out that same day. Please contact one of our Customer Care Representatives at: 1-800-261-5590 for more information and rates.

RETURNS AND EXCHANGE INFORMATION

Returns/Exchanges

Products may be returned for up to 30 days after they were received. Returned products must be in brand new condition, in the original packaging, and must have been purchased from the Therapy Shoppe. To obtain the required return authorization number, please call our Customer Care Department at: 1-800-261-5590. Return shipping expenses are the responsibility of the customer (unless the return is due to defective merchandise or our error). Merchandise credits will be issued for returns under $30.00. Refunds and/or credits for returns are only issued to the original purchaser. For health reasons, we are unable to accept returns or exchanges for oral motor products that are not in the original, sealed packaging. For your protection when you return an item, we recommend that you use the original packing box and materials, and ship the return via UPS, or the Postal Service (with adequate insurance coverage).

Damaged or Defective Merchandise

Please inspect your orders promptly; defective or damaged merchandise must be reported within 10 working days of receiving the order. The original shipping box and all packaging materials must be available at the time you call us. We may request that you ship any potentially defective merchandise back to us for inspection by our quality control department. Shipping costs will be reimbursed for defective products. Normal wear and tear, and products damaged due to misuse, or breakage are not considered to be defective.

Product Shortages

Product shortages must be reported within 10 working days of receiving your order.

SATISFACTION GUARANTEE

Our Promise to You

We want you to be satisfied with your purchase and guarantee every item that we sell. You may return or exchange any product within 30 days of delivery for a full refund of the purchase price (*Products must meet our returns criteria. Please see our Returns/Exchanges section for details). Please call our customer care team at 1-800-261-5590 to obtain the required return authorization number and returns address.

Thank You

Thank you for visiting The Therapy Shoppe, we appreciate your patronage! We're constantly adding new products, so please check back often. If you have suggestions for products you'd like to see us carry, please call us at: 1-800-261-5590 or email us.