Uncategorised

Contents

• Ordering Online
• Ordering by Phone
• Ordering by Fax
• Ordering by Email
• Ordering or Paying by Mail
• Payment Methods
• Sales Tax/Tax Exempt Customers
• Purchase Order Minimums
• Shipping Time and Charges
• Shipping Charges Outside the U.S.
• Express Shipping
• Returns/Exchanges
• Damaged or Defective Goods
• Product Shortages
• Satisfaction Guarantee
• Thank You!
• Privacy and Security
• FAQ's

How To Place An Order

We welcome both domestic and international orders!

1. Online:
   You can place your order here, on our secure website 24 hours a day/7 days a week.

1. Call: 1-800-261-5590
   You can place your order by calling our toll-free line from 8:00 am to 4:30 pm, EST, Monday-Friday. Our phone number for international customers is: 001-616-696-7441. For speedy ordering, please have your Visa, Mastercard or Discover information and catalog numbers ready when you call. Orders placed by phone require payment by credit card. If you would like to call us at any other time, please leave a detailed message and we will return your call early on the next business day.

1. Fax: 1-616-696-7471
   You can fax your order to us 24 hours a day/7 days a week. Please be sure to include your credit card information, complete address, phone number, and email address (in case we need to contact you). Schools, hospitals, and other approved educational institutions are welcome to fax their official purchase orders to us. If you need an order form, you can download a PDF version by clicking here.

1. Email:
   Schools, hospitals, and other approved educational institutions can email their official purchase orders to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

1. Mail:
   You can mail your orders/payments to us anytime at:
   
   Therapy Shoppe, Inc.
   PO Box 230
   Rockford, MI 49341
   
   For personal orders, please be sure to include either a check, money order, or Visa/Mastercard/Discover information. Purchase orders can be mailed, faxed, or emailed to us--and are accepted from schools, hospitals, and other approved facilities. We do not accept COD's. If you need an order form, you can download a PDF version here.

ORDERING TERMS & POLICIES
PAYMENT AND MINIMUM ORDER INFORMATION
Payment Methods

For domestic orders, we accept payment by Visa, Mastercard, Discover, checks, money orders, Therapy Shoppe Gift Certificates, or purchase orders from approved facilities. Please make checks payable to: Therapy Shoppe. Orders that are being paid by checks or money orders must be mailed in to us.

Please note for international orders, we have a $50 minimum, excluding shipping charges. We accept payment by Visa, Mastercard, Discover, or international money orders drawn in U.S. funds. Please note the shipping address for your order must match the billing address on your credit card. We are not able to ship orders to third party addresses and do not accept purchase orders from international facilities. The customer (order recipient) is responsible for any applicable local taxes, customs, duty fees, etc. that may apply at the time of delivery.

Please do not send credit card information by email!

Sales Tax/Tax Exempt Customers

We are required to collect sales tax for personal orders originating in Michigan. If you are a tax exempt organization, please provide us with a copy of your tax exemption certificate with your first order. Please call us first to set up tax exempt status if you will be placing your first order online. 

International and Purchase Order Minimums

Please note we have a $25.00 minimum order requirement for all purchase orders. Purchase orders under the $25.00 minimum will include a $3.00 service fee. We do not have a minimum order requirement for prepaid domestic orders. For all international orders there is a $50.00 minimum, excluding shipping charges.

SHIPPING INFORMATION
Shipping Charges

We use UPS Ground or the US Postal Service to ship orders within the continental United States. We ship in-stock orders ASAP, most typically ship in 1 or 2 business days! All purchase orders are shipped complete. Shipping fees within the continental United States are:

Please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it. for shipping rates to Alaska, Hawaii, Guam, The Virgin Islands, Puerto Rico, APO/FPO addresses, Canada, Mexico, and all other international destinations.

Delivery Charges Outside the Continental U.S.

Shipping fees for orders being shipped outside the continental United States are calculated by the weight and size of each individual order (and therefore cannot be calculated on the website). When you place your order online, we will calculate the exact shipping charge and will email you for your approval. Your credit card will not be charged and your order will not be shipped without your approval. You may also email a list of the items (and quantities) you are potentially interested in ordering for a shipping fee quote with no obligation to order. International orders are shipped Priority Parcel Post. Typical delivery time is 8-12 business days (given there are no unexpected delays in customs). Please note that the recipient of the order is responsible for any local taxes, customs, and/or duty fees that might apply at the time of delivery.

Express Delivery Service

RUSH DELIVERY SERVICE is available for your convenience! We offer Overnight, 2-Day, and 3-Day Expedited Delivery Service. Orders must be placed by 12:00 noon, EST to be shipped out that same day. Please contact one of our Customer Care Representatives at: 1-800-261-5590 for more information and rates.

RETURNS AND EXCHANGE INFORMATION
Returns/Exchanges

Returns over $250 are subject to a 15% restocking fee. Products may be returned for up to 30 days after they were received. Returned products must be in brand new, unused condition, and in the original packaging. To obtain the required return authorization information, please call our Customer Care Department at: 1-800-261-5590. Return shipping expenses are the responsibility of the customer (unless the return is due to defective merchandise or our error). Merchandise credits will be issued for returns under $30.00. Refunds and/or credits for returns are only issued to the original purchaser. For health reasons, we are unable to accept returns or exchanges for oral motor products that are not in the original, sealed packaging. For your protection when you return an item, we recommend that you use the original packing box and materials, and ship the return via UPS, or the Postal Service (with adequate insurance coverage).

Damaged or Defective Merchandise

Please inspect your orders promptly; defective or damaged merchandise must be reported within 10 working days of receiving the order. The original shipping box and all packaging materials must be available at the time you call us. We may request that you ship any potentially defective merchandise back to us for inspection by our quality control department. Shipping costs will be reimbursed for defective products. Normal wear and tear, and products damaged due to misuse, or breakage are not considered to be defective.

Product Shortages

Product shortages must be reported within 10 working days of receiving your order.

SATISFACTION GUARANTEE
Our Promise to You

We guarantee every item that we sell! You may return or exchange any product within 30 days of delivery for a full refund of the purchase price (*Products must meet our returns criteria. Please see our Returns/Exchanges section for details). Please call our customer care team at 1-800-261-5590 to obtain the required return information and out returns address.

Thank You

Thank you for visiting The Therapy Shoppe, we appreciate your patronage! We're constantly adding new products, so please check back often. If you have suggestions for products you'd like to see us carry, please call us at: 1-800-261-5590 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact Information

Therapy Shoppe® Inc.
PO Box 230
Rockford, MI 49341
USA

Tel: (800) 261-5590
Tel: (616) 696-7441
Fax: (616) 696-7471
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

International phone exchange: 001-616-696-7441
International fax exchange: 001-616-696-7471

Contents

• Is it safe ordering online?
• Do you ever share or sell any of my personal information with anyone else?
• Will I receive confirmation of my online order?
• Do you charge sales tax on orders?
• What forms of payment do you accept?
• Do you accept Purchase Orders?
• Do you have a minimum order?
• How can I cancel an order?
• What are your return and exchange procedures?
• Do I have to create an account to order from your website?
• What are the benefits of creating an account?
• Do you ship to international destinations?
• Do you ship to APO/FPO addresses?
• Do you have an extra charge for handling and filling out customs paperwork?
• Do you have a retail store I can visit to shop, or to pick up my order?
• Do you offer Gift Certificates?
• How do I submit a product, or product idea that I think would fit well in your catalog?
• Do the air cushion seats need a pump to be inflated?
• How do I decide what size Ball Chair, or Therapy Ball to choose for my child?
• How do I figure sizing for your Weighted Vests and Pressure Vests
• How do I size for a Palmless Hand Weight?
• How do I determine the correct size for a Forearm Sleeve Weight?

Privacy

• Is it safe ordering online?
  Therapy Shoppe uses a password protection system and high-level Secure Sockets Layer (SSL) encryption when processing purchases on our website. SSL is the industry standard for creating a secure, encrypted link between a web server and a browser, which ensures safe passage of sensitive, confidential information, such as credit card numbers. Banks, e-commerce websites, etc. use SSL as a means to protect online transactions with their customers. Once a secure connection is established, SSL encrypts information sent from your browser to the web server.
• Do you ever share or sell any of my personal information with anyone else?
  No. We deeply respect your privacy and are firmly committed to protecting your personal information. We do not sell, share, rent, lease, or disclose any of your personal information (name, email address, telephone or fax numbers, address, or credit card numbers) to any third parties, unless required by law. Please refer to our complete privacy policy for more information.

Ordering & Payment

• Will I receive confirmation of my online order?
  Yes, within 2-3 minutes of placing your order, you will receive an email notification that provides confirmation of your order and an order confirmation number. You may need to check for this email in your spam or junk mail file (as occasionally emails get redirected through filters).

• Do you charge sales tax on orders?
  We are required to collect sales tax for orders originating in Michigan. If you are a tax-exempt organization, please be sure to provide us with your Sales Tax Exemption Certificate. Please call us to set up your tax exempt status before placing your first online order if applicable. 

• What forms of payment do you accept?
  For online and phone orders we accept Visa, Mastercard, or Discover. For domestic customers ordering by mail, we accept Visa, Mastercard, Discover, checks, money orders, and Therapy Shoppe Gift Certificates. For international orders we accept Visa, Mastercard, Discover, or international money orders drawn in U.S. funds. Please know approved purchase orders are accepted by fax or by mail. Unfortunately we are unable to bill individuals, private facilities that are not approved, and international accounts.

• Do you accept Purchase Orders?
  We accept purchase orders from schools, hospitals, and other pre-approved educational facilities. Please know we are unable to ship to third party purchase order recipients, and do not accept international PO's. Purchase orders are accepted by mail, fax, or email.

• Do you have a minimum order?
  We do not have a minimum for prepaid orders. For purchase orders, we have a $25 minimum. Purchase orders under the $25 minimum will incur a $3.00 service fee.

• How can I cancel an order?
  Should you need to cancel your order, please call our customer care line (1-800-261-5590) with your order confirmation number as soon as possible. Please know that once an order has been shipped, it cannot be cancelled. If a package is en-route when your request is made, cancellation is not possible. Original shipping charges and return shipping fees are the responsibility of the customer with all cancelled orders.

• What are your return and exchange procedures?
  Products may be returned or exchanged within 30 days after they were received. Click here for more information about our return and exchange policy and procedures.

Creating an Account

• Do I have to create an account to order from your website?
  No, you are not required to set up an account to shop on our website. If you would prefer not to establish an account, simply begin shopping and adding products to your cart. You will be given the option to checkout without an account when you go to checkout. Please know we do not retain any of your credit card information once your order has been processed.

• What are the benefits of creating an account?
  Every member that creates an account with us and logs in is given a "Members Cart." This allows you to add products to your shopping cart at your convenience and come back at a later time, or even another day to checkout. All of the products you've added to your cart will remain until you checkout or remove them yourself. If you add products to your shopping cart without logging in and then decide to log in to your online "Members Cart," the contents of your cart will merge automatically with your "Members Cart" contents.
  
  When you have an account with us you can create an endless number of "wishlists!" Therapists can create a separate wishlist for all the children on their caseload, which can then be forwarded to their parents, teachers, or relatives. Teachers can create wishlists of beneficial products for the children in their classroom which can then be sent to their parents. Children can create a birthday or holiday gift wishlist of all their favorite products... the possibilities are sky high with our exciting new "Wishlist" feature!
  
  Being able to view all of your past orders is another great benefit of creating an account! This makes the reordering process way easier and quicker by allowing you to double-check and easily click on products you've ordered in the past. This time-saving feature makes re-ordering a breeze.
  
  You'll also have your own personal address book when you create an account. This lets you quickly and easily have products sent to addresses other than your own. Once you've entered an address you'll never have to look it up again!

Shipping and Handling Information

• Do you ship to international destinations?
  Yes, we ship our products all over the world. Please know our international shipping charges are calculated by the size and weight of each individual order (and therefore cannot be calculated on the website). When you place your order, we will calculate the exact shipping charges and will email you for your approval. Your credit card will not be charged and your order will not be shipped until we receive your approval. Please be sure to provide your complete email address when you order so we can reach you.

• Do you ship to APO/FPO addresses?
  Yes. Please know shipping charges are calculated by the size and weight of each individual order and therefore cannot be calculated on the website. When you place your order, we will calculate the exact shipping charge and will email you for your approval. Your credit card will not be charged, and your order will not be shipped without your approval. Please be sure to provide your complete email address when you order so we can reach you.

• Do you have an extra charge for handling and filling out customs paperwork?
  No, we do our best to keep your costs down and do not charge extra for these services.

Other Frequently Asked Questions

• Do you have a retail store I can visit to shop, or to pick up my order?
  We offer a catalog and online shopping, but no retail storefront. We have found that our customers appreciate the convenience of shopping at home and at work. Purchases can be made online, by phone, by fax, or by mail.

• Do you offer Gift Certificates?
  Yes, we do. Please click here for our complete selection and details regarding Gift Certificates!

• How do I submit a product, or product idea that I think would fit well in your catalog?
  We welcome all new product ideas! Please contact us at: 1-800-261-5590 or This email address is being protected from spambots. You need JavaScript enabled to view it. to submit a new product idea.

• Do the air cushion seats need a pump to be inflated?
  The only cushion that requires a pump for inflation, is our Pleated Disc Cushion (which has a pump that is included with it). All our other air cushions, can be inflated with simple puffs of air once the plug has been removed. Please know the plug needs to reinserted once the desired amount of air has been added.

• How do I decide what size Ball Chair or Therapy Ball to choose for my child?
  The easiest way to determine the best size ball chair or therapy ball to order is to measure an individual's arm length (from their arm pit to their fingertips), then select the ball chair/therapy ball that is the closest in size to that measurement.

• How do I figure sizing for your Weighted Vests and Pressure Vests
  All of our vest sizes are based on (children's) Hanes t-shirt sizing. The size t-shirt your child is currently wearing correlates to the size vest that you will need. For instance, if your child wears a size 10-12 t-shirt, you would most likely want to order a size Large (10-12) weighted vest. Please refer to the sizing chart below:
  • X-Small - Size 2-3 (4-4 oz weights)
  • Small - Size 4-5 (4-4 oz weights)
  • Medium - Size 6-8 (4-6 oz weights)
  • Large - Size 10-12 (4-8 oz weights)
  • X-Large - Size 14-16 (4-8 oz weights)
  • XX-Large - Size 18-20 (4-8 oz weights)

• How do I size for a Palmless Hand Weight?
  Sizing is based on the measurement across the palm of one's hand from the outer edge of the pinky finger to the outer edge of the pointer finger. Once you have this measurement, please refer to the chart below:
  • X-Small - 2-1/4" - 1/4 lb. weight
  • Small - 2-1/2" - 3/8 lb. weight
  • Medium - 2-3/4" - 1/2 lb. weight
  • Large - 3+" - 1/2 lb. weight

• How do I determine the correct size for a Forearm Sleeve Weight?
  Sizing is based on the measurement between one's wrist and the crook of the elbow. Then refer to the chart below:
  • X-Small - 5" - 1/4 lb. weight
  • Small - 5-1/2" - 1/2 lb. weight
  • Medium - 6-1/2" - 1 lb. weight
  • Large - 7-1/2" - 1 lb. weight

WELCOME TO THE THERAPY SHOPPE! Therapyshoppe.com (the "Site") offers a variety of merchandise for purchase online (collectively the "Products"). By accessing the Site and/or purchasing any Product, you agree to be bound by the following terms and conditions (the "Terms of Use"), as well as our Privacy Policy (incorporated here by reference) and all other applicable laws, statutes, ordinances and regulations concerning your access of the Site and/or purchase of a Product. We may revise these Terms of Use at any time by posting revised terms on this Site and such revised terms take immediate effect. Please note that it is your responsibility to check these Terms of Use before each purchase of a Product.

YOUR RESPONSIBILITIES, REGISTRATION OBLIGATIONS, AND MEMBERSHIP ACCOUNT: In order to purchase Products, you will be required to provide complete and accurate information when requested. Users on the Site are required to formally accept these Terms of Use. You will have the option of registering on the Site and creating a formal account. As a User, you are responsible to maintain the confidentiality of your password and/or login information, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent of guardian. Therapy Shoppe®, Incorporated and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRICE/DESCRIPTION CHANGES OR OMISSIONS: The content of the website, including but not limited to: text, pricing, availability, graphics, and descriptions may contain errors or inaccuracies, and may not always be complete or current. All materials are subject to changing without notice. Therapyshoppe.com reserves the right to correct any errors, inaccuracies, or omissions, and also reserves the right to change or update any information at any time without prior notice.

ORDERING TERMS AND POLICIES: Click here to review the therapyshoppe.com Order Terms and Policies which are incorporated here by reference.

PRIVACY POLICY: Click here to review the therapyshoppe.com Privacy Policy which is incorporated here by reference.

INTELLECTUAL PROPERTY: You acknowledge and agree that the Site, the Products, and the content of the Site (including the content, format, graphics, text, typefaces, imagery, other materials on the website) are protected by proprietary rights throughout the world, including but not limited to copyrights, trademarks, trade secrets, service marks or patents (called "Intellectual Property Rights"). These Intellectual Property Rights are valid and protected in all forms, media and technologies existing now or developed later. All rights, title and interest in and to the Site, the Products, and such content, including but not limited to all Intellectual Property Rights, belong solely and exclusively to the owners of Therapy Shoppe®, Inc./therapyshoppe.com or its licensors. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any license or use rights in or to the Site, the Products or Content. All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of Therapy Shoppe, Inc®. or its content suppliers, and is copyrighted as a collective work under U.S. and international copyright laws. The Company owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. You agree that no part of the Site may be copied, reproduced, transmitted, displayed, duplicated, uploaded, downloaded, or modified in any way without prior written consent of the owners of the Therapy Shoppe, Inc®. Therapy Shoppe, Inc®. reserves the complete title and full intellectual property rights for materials downloaded from the Website, with the exception that you may may download or print one copy of the materials on any single computer for personal, non-commercial use only, provided you keep intact all copyright, trademark, and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Therapy Shoppe, Incorporated's Intellectual property rights. Unauthorized duplication is a violation of law.

LICENSE AND SITE ACCESS: Therapy Shoppe®, Inc. grants you a limited license to access and make personal use (only) of this site, and not to modify it, or any portion of it, except with written consent of Therapy Shoppe® Inc. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information or the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, visited, or other exploited for any commercial purpose without express written consent of Therapy Shoppe® Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Therapy Shoppe® and our associates without expressed written consent. You may not use any meta tags or any other hidden text: utilizing Therapy Shoppe® name or trademarks without the express written consent of Therapy Shoppe®. Any unauthorized use terminates the permission or license granted by Therapy Shoppe®. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Therapy Shoppe® as long as the link does not portray Therapy Shoppe® or any of its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Therapy Shoppe® logo or other proprietary graphic or trademark as part or the link without express written permission.

This site is owned and operated by Therapy Shoppe®, Inc. ("Therapy Shoppe").

DISCLAIMER OF WARRANTIES: THE SITE AND ITS CONTENT IS PROVIDED "AS IS," WITH NO WARRANTIES WHATSOEVER. THERAPY SHOPPE, INC. EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THERAPY SHOPPE, INC. DOES NOT WARRANT THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR FREE FROM ANY VIRUSES OR OTHER DISABLING CODE.

LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES SHALL THERAPY SHOPPE, INC. BE LIABLE TO ANY USER ON ACCOUNT OF THE USE OR MISUSE OF, OR RELIANCE ON THE SITE OR ANY PRODUCT. THIS LIMITATION OF LIABILITY PREVENTS RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL EXEMPLARY, AND PUNITIVE DAMAGES WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. SUCH LIMITATION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

INDEMNIFICATION: You agree to indemnify, defend, and hold us, Therapy Shoppe, Inc. (and our affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders) harmless, from financial liabilities associated with any and all claims or demands, including reasonable attorney's fees, that may be made by any third party, that arises from or relates to your use of this Site or the Products or your violation of these Terms of Service.

FORCE MAJEURE: Therapy Shoppe, Inc. will not be liable in any amount for failure to perform under this Agreement if such failure is caused by power outages, Internet outages, communications outages, fire, flood, earthquakes, tornadoes, war, acts of God, terrorist acts or the occurrence of any other unforeseen contingency beyond the control of Therapy Shoppe, Inc.

MISCELLANEOUS PROVISIONS: These Terms of Use will be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to its conflict of laws provisions or your actual state or country of residence. You consent and submit to the exclusive jurisdiction and venue of the federal and states courts sitting in Kent County, Michigan. Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim or cause of action arises.

These Terms of Use constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

Any waiver of any provision of the Terms of Use will be effective only if such waiver is in writing and signed by one of our authorized representatives. Our waiver of any provision of these Terms of Service or of a breach by you of any provision of these Terms of Use shall not be deemed a waiver of future compliance with these Terms of Use and such provision, as well as all other provisions of these Terms of Use, shall remain in full force and effect.

If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use to be unenforceable, the remainder of the Terms of Use will continue in full force and effect.

PRIVACY POLICY

At therapyshoppe.com (the "Site"), we respect your privacy and are firmly committed to protecting it when you visit our website. We will not sell, rent, lease, share, or disclose your personal information (name, email address, telephone or fax numbers, address, or credit numbers) to any third parties, except as set forth in this Privacy Policy.

This Privacy Policy outlines the types of personal information we gather when you use the Site or its services, as well as some of the steps we take to safeguard it.

The following principles apply to the personally identifying information we ask for and that you provide. "Personally identifying information" is information that individually identifies you, such as your name, physical address, email address, telephone number, or credit card information.

DATA COLLECTION: Using some of our services may require that you register with a user name. Any user who registers with the site is considered a "registered user." We will ask you for some personal information in order to create an account (typically your name, email address, and a password for your account), and we will use that information to provide the service. Any user purchasing products from the Site will also be required to provide credit card information.

COOKIES: We use "cookies" to collect certain bits of technical and navigational information that allows us to keep track of the contents of your shopping cart and tells us how you use our site (such as pages visited, etc). This information may be used to resolve technical issues, or be analyzed to improve our website functionality so we can serve you better! We do not collect or store personally identifiable information.

INFORMATION SHARING: We only share information under the following circumstances:

--We may share the information submitted under your account with our business partners for order fulfillment and warranty issues (examples would be: processing your credit card information with VISA or Mastercard services or submitting your package/tracking information to UPS or the Postal Service as we process your order, etc). We will not disclose your account information to non-affiliated people or companies, except in the limited circumstances described in this Policy above.

--We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of the Site, its users or the public.

ACCESS: If you want to see the personal identifying information we have collected about you from this website or if you believe any information we have is incorrect and you wish to correct it, please contact us at the e-mail address or phone number provided below. If we change or delete information in response to your request, we will not then continue to use it; however, some residual information may remain in backup records or records of deletions.

INFORMATION SECURITY: Protecting your privacy and your information is a top priority. We take appropriate measures to secure both your information and our physical premises. We exercise reasonable care in providing safe transmission of your information from your PC to our servers (unless sent by a means outside of our control, such as e-mail). We utilize industry standard secure software (SSL), encrypted storage and password protection systems, etc. However, we cannot guarantee that our measures will completely bar unauthorized access to your information, and by using the Site you assume this risk.

CHILDREN: Children under the age of 13 should not send any information about themselves to us, including information like your name, address or e-mail address. The Site does not knowingly collect personally identifying information from children under the age of 13. In the event that we learn that we have collected such information from a child under 13 without parental consent, the information will be deleted from our database as soon as reasonably possible.

CHANGES TO THIS POLICY: Please note this Privacy Policy will change from time to time. We will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice. Therefore you should review the Site's Privacy Policy for potential changes when you return to the web site for future visits.

CONSENT TO TRANSFER: This site is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our website, participating in any of our services and/or providing us with your information, you consent to this transfer.

Communications regarding this Privacy Policy should be directed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (800) 261-5590. This Site is owned and operated by Therapy Shoppe® Inc., PO Box 230, Rockford, MI 49341.

New! Now you can Download our latest catalog right here. Help us save a tree!

Request a Catalog

You can also request a printed copy of our catalog by filling out the form below. We'll see that a copy is sent right out! Please be assured that your email address and any other personal information will never be shared with anyone else.

*Indicates a required field.

[No form id or name provided!]

Already know what you want to order? Use our new Quick Order Form (below) and save yourself a lot of time! Just type in your Therapy Shoppe product numbers, then click “Add to Cart.” Products will be added directly into your shopping cart for a speedier checkout!

For your safety and security, Visa, Mastercard, and Discover all use a 3-digit Security Pin Verification Number (also known as CVV).

You'll find this 3-digit number printed on the back of your credit card; it is the last 3 digits on the signature line (see below).

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